Privacy Policy

StayHereMate Pty Ltd ("StayHereMate", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register for an account, make a booking, list a property, or contact us. This may include:

• Name and contact information (email address, phone number)
• Billing and payment information
• Property details and descriptions
• Profile information and photographs
• Communications you send to us or through our platform

Automatically Collected Information

When you access our website, we may automatically collect certain information including:

• Device and browser information
• IP address and location data
• Pages visited and time spent on our site
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Communicate with you about your account, bookings, and our services
• Send marketing communications (with your consent)
• Prevent fraud and ensure platform security
• Comply with legal obligations
• Analyse usage patterns to improve user experience

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With property managers or guests: To facilitate bookings and communication between parties.
• Service providers: With trusted third-party vendors who assist us in operating our platform (e.g., payment processors, email providers, hosting services).
• Legal requirements: When required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

4. Cookies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies help us provide a better user experience by remembering your preferences and understanding how you use our site.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

StayHereMate Pty Ltd
Email: hello@stayheremate.com